Privacy Policy

This Privacy Policy provides an overview of all information regarding the processing of personal data by Sentpaid, an Italian company registered at 82100 Benevento (BN), under company number 01509110621 hereafter referred to as Sentpaid, we, our or us.

Sentpaid is strongly committed to protecting your privacy and complying with your choices. You will be in full control of all data relating to yourself. Both personal and non-personal data and information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide, specifically, the EU General Data Protection Regulation (GDPR). We strive to make you feel safe when we collect or share your data and therefore, we want to be transparent on how we collect, use, share and store the information about you and the choices available to you as data subject.

As such, this Privacy Policy is about how we handle the personal information of customers and users of Sentpaid (the Privacy Policy). The Privacy Policy applies to the Sentpaid website, located at www.sentpaid.com and www.sntp.id (the Website), as well as your use of or access to any of our (online) services.

We reserve the right to make changes to this Privacy Policy at any time. We will notify you when updates are made to give you an opportunity to withdraw previously given consent or to deny further use of your data. We may have to update the Privacy Policy in case of new developments, activities, online services or when applicable legislation changes.

Capitalized words used in this Privacy Policy are either defined here, or if not, are defined in the applicable Terms and Conditions.

  1. When does this Privacy Policy apply?

    This Privacy Policy applies to the processing of personal data of Sentpaid relations and users of the Website. We will provide you with a high level of control over your personal data, irrespective of whether you are an EU citizen or not. We will clearly inform you when information that personally identifies you is asked for and you will have the choice to provide it or not.

  2. Usage of personal data


    To offer you the functionalities of the Website and for the technical and functional management thereof.

    • Why?
      We strive to make our Website easily accessible and to offer you the best possible experience and functionalities. We process technical data of everyone who visits and uses our Website in order to manage it and improve its performance. We may also need to process your personal data so that you can save your data (or preferences) to configure your device to give you a personalized experience. The functionalities of the Website are largely made available through the use of cookies.
    • How?
      We process your personal data for this purpose based on your consent. Upon visiting our Website, you will be prompted to consent to the use of cookies. It is also possible to refuse all cookies, although this may affect the functionalities of the Website.
    • What?
      We process all personal data that you have entered on our website or that is generated by the use of our cookies, including your IP address and which internet browser you use.
    • How long?
      Storage for this purpose differs per cookie. Please read more on cookies below. However, data gathered for this purpose shall never be stored for longer than 2 years.

    For answering your questions and handling complaints.

    • Why?
      If you contact us at our office, via the live chat function on the Website, or through a contact form on our Website, we will use your personal information to answer your question or to handle a complaint.
    • How?
      We process your personal data based on consent and legitimate interest. Where possible, we will ask for you consent before you contact us, such as through the contact form. In any other case, our legitimate interest is formed by our intention to handle your complaints and questions carefully in order to properly run and improve our business.
    • What?
      We process your name, contact details, your correspondence with Sentpaid about your question or complaint and all other personal information that is required to answer your question or handle your specific query and/or complaint. If you include any further personal data in any message or correspondence with us, we may process this as well.
    • How long?
      We keep your personal data for as long as necessary to complete your request or handle the complaint, plus an additional month, after which the data will be removed from our systems.

    To ensure proper enforcement and respect for your rights contained in this Privacy Policy.

    • Why?
      As a result of the rights granted to you by, among others, the GDPR, which can be found in Section 7 of this Privacy Policy, we process your personal data to execute and manage your requests to us in connection with these rights. For example, if you want to exercise your right to be forgotten, we must record a minimum amount of data to ensure that we no longer contact you.
    • How?
      The processing of this personal data is based on our legal obligation to provide a way for our data subjects to exercise their rights.
    • What?
      We process contact information such as your e-mail address and personal information such as your name.
    • How long?
      Due to the nature of this purpose, we must keep this information for an unlimited period.

    For relationship management and marketing.

    • Why?
      Sentpaid uses the information in the contractual relationships database to send you newsletters and to otherwise update you on developments within Sentpaid. We also use your personal data for the development, execution and analysis of market research and marketing strategies.
    • How?
      We process your personal data for this purpose based on your consent. You can withdraw your consent at any time.
    • What?
      For this purpose, we process your contact details such as your (IP) address and e-mail address and personal details such as your name and date of birth, contact preferences, and correspondence with us.
    • How long?
      Personal data is stored for a maximum of 10 years after the termination of our relationship. After this period your personal data will be deleted from our systems.

    To create a delivery and to pay the Premium Fee (for Freelancers).

    • Why?
      When using our Services without a subscription, the Freelancer can freely create a delivery. The Freelancer is then responsible and liable to pay a Premium Fee. This Premium Fee becomes payable whenever the Customer pays the amount that they are due.
    • How?
      Data will be processed on the basis of your consent. You will be asked to give consent upon creating a delivery on our Website by accepting this Privacy Policy. We also process data for this purpose on the basis of our contract with you, which is established once you accept the applicable Terms and Conditions. In order to meet our obligations thereunder, we will need to process your data.
    • What?
      We will process your name, PayPal email address, IP address, the project title you enter on the Website, and any other information related to your PayPal account, which may include your shipping address.
    • How long?
      We will retain your personal data for this purpose for 7 years, after which the data will be permanently deleted from our systems.

    To handle uploads through our Website (relevant for both Freelancers and Customers).

    • Why?
      Sentpaid values the integrity and security of its Website and the use thereof. Files uploaded through our systems, including relevant information about these files are stored using the Backblaze b2 cloud. In accordance with the applicable Terms and Conditions, Sentpaid may randomly perform checks on the files stored in the Backblaze b2 cloud to see if our Website and the services thereon are used for legal and correct purposes.
    • How?
      We store this data based on our legitimate interest to protect and secure your uploads, as well as to ensure that no applicable laws are violated through the use of our services and software.
    • What?
      We store basic information about the file that is uploaded, such as its name and type. When performing random checks, we may get access to any and all personal information that is included in the file.
    • How long?
      The retention period for your files and any data relating thereto is as follows. If the Customer doesn’t complete a purchase, the delivery expires, and the files are permanently deleted after 7 days of being uploaded. If the Customer does make the payment in time, the Customer has either 7, 14, or 30 days from the date of payment to download the file, depending on the delivery type selected and paid for by the Freelancer. If the applicable period expires, the file shall be permanently deleted. In any case, no files shall be kept and/or stored for longer than 40 days from the date of being uploaded.

    To create an account on the Website for subscriptions (for Freelancers).

    • Why?
      In order to use our subscriptions, you have to create an account to be able to use the services. Subscriptions are only available to Freelancers.
    • How?
      Data will be processed on the basis of your consent. You give your consent when you accept the applicability of this Privacy Policy. We also process your data on the basis of the contractual obligations that arise when you accept the Terms and Conditions.
    • What?
      We will process your name, (PayPal) email address, IP address, country, company name, username, password, PayPal User ID, profile image, logo image, and background image.
    • How long?
      We will retain your personal data for this purpose for as long as you maintain your account and registration with Sentpaid. We may have to retain this information for even longer if applicable law so requires. Upon deleting your account and ending your relationship with Sentpaid, we will promptly delete all personal data.

    To pay the billing amount and to download files (for Customers).

    • Why?
      When you use our services as a Customer, the Freelancer with whom you work will send you a delivery link. This link is used to pay the full amount you are due to the Freelancer. After payment, you are able to download the file provided by the Freelancer. We have to process minimal amounts of data for these processes.
    • How?
      Data will be processed on the basis of your consent. You give your consent when you accept the applicability of this Privacy Policy. We also process your data on the basis of the contractual obligations that arise when you accept the Terms and Conditions.
    • What?
      We will process your (PayPal) email address, IP address, country, and any other information that is available on your PayPal account.
    • How long?
      We will retain your personal data for this purpose for 7 years, after which we will permanently delete your data.
  3. Cookies

    Sentpaid uses cookies on the Website. A cookie is a small and simple file that can be stored on the hard drive of a computer. The cookies from Sentpaid are only temporary, not permanent.

    1. Functional Cookies

      Sentpaid uses a cookie to see whether a visitor to our website accepts the cookies on our website or not. This functional cookie registers your consent.

      Name Provider Purpose
      cookies_consent sentpaid.com It stores the user's consent to the use of cookies for this domain.
      sid sentpaid.com It stores the user's section id needed to access to control panel.
      guest sentpaid.com It distinguish users anonymously.
      lang sentpaid.com It stores the user's language preference.
    2. Analytics Cookies

      Google Analytics

      Our website keeps visitor records and metrics, such as most visited pages. This allows Sentpaid to optimize the layout of its website(s). To this end, we use Google Analytics, and we use this data to improve our website(s), to compile statistics, and to measure the popularity of different aspects of our website(s). Sentpaid uses this data in an aggregated form and therefore this cannot be traced back to any computer or individual. To prevent this from happening, you can install the ‘Google Analytics Opt-out Browser Add-on’ to prevent our websites from informing Google Analytics about your visits.

      Name Provider Purpose
      _ga sentpaid.com Register a unique ID used to generate statistical data on how the visitor uses the website.
      _gat sentpaid.com Used by Google Analytics to limit the frequency of requests.
      _gat_gtag_UA_* sentpaid.com This Google Analytics cookie is for analysis and is used to measure how users interact with our web page.
      _gid sentpaid.com Register a unique ID used to generate statistical data on how the visitor uses the website.
      _gcl_au www.google.com Used for the provision of some Google services.
      collect google-analytics.com Used to send data to Google Analytics about the visitor's device and its behavior.
      cookies_consent sentpaid.com Stores the user's consent to the use of cookies for this domain.
      1P_JAR google.com Stores user preferences and information each time they visit web pages containing Google services.
      APISID google.com Stores user preferences and information each time they visit web pages containing Google services.
      HSID google.com Stores user preferences and information each time they visit web pages containing Google services.
      NID google.com Stores user preferences and information each time they visit web pages containing Google services.
      SAPSID google.com Stores user preferences and information each time they visit web pages containing Google services.
      SID google.com Remember user settings preferences (e.g. zoom level set).
      SIDCC google.com Security cookie used to protect user data from unauthorized access.
      SSID google.com Stores user preferences and information each time they visit web pages containing Google services.
    3. Third-party Cookies

      Facebook

      Facebook is a social media platform we use to communicate with our supporters through both unpaid posts and paid advertising. We use cookies to measure the effectiveness of paid advertising on Facebook to ensure the money we spend is used effectively.

      Name Provider Purpose
      c_user facebook.com Used by Facebook to provide a series of advertising products as real-time offers from third-party advertisers.
      datr facebook.com Used by Facebook to provide a series of advertising products as real-time offers from third-party advertisers.
      fr facebook.com Used by Facebook to provide a series of advertising products as real-time offers from third-party advertisers.
      sb facebook.com Used by Facebook to provide a series of advertising products as real-time offers from third-party advertisers.
      spin facebook.com Used by Facebook to provide a series of advertising products as real-time offers from third-party advertisers..
      xs facebook.com Used by Facebook to provide a series of advertising products as real-time offers from third-party advertisers.
      _fbp facebook.com Used by Facebook to provide a series of advertising products as real-time offers from third-party advertisers.

      Hotjar

      We use third-party cookies set by Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

      Name Descsription Duration

      _hjClosedSurveyInvites

      Hotjar cookie that is set when a visitor interacts with an external link survey invitation modal. It is used to ensure that the same invitation does not reappear if it has already been shown.

      365 days

      _hjDonePolls

      Hotjar cookie that is set when a visitor completes a survey using the Onsite Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled out.

      365 days

      _hjMinimizedPolls

      Hotjar cookie that is set once a visitor minimizes an Onsite Survey widget. It is used to ensure that the widget remains minimized when the visitor browses your site.

      365 days

      _hjShownFeedbackMessage

      Hotjar cookie that is set when a visitor minimizes or completes incoming feedback. This is done so that incoming feedback is immediately loaded as minimized if the visitor moves to another page where it is set to be displayed.

      365 days

      _hjid

      Hotjar cookie set when the customer first accesses a page with the Hotjar script. It is used to persist the Hotjar user ID, unique for that site on the browser. This ensures that the behavior on subsequent visits to the same site is attributed to the same user ID.

      365 days

      _hjRecordingLastActivity

      It should be in the Session memory (as opposed to cookies). This is updated when a visitor's registration begins and when data is sent via WebSocket (the visitor performs an action registered by Hotjar).

      Session

      _hjTLDTest

      When the Hotjar script runs, we try to determine the path to the more generic cookie we should use, instead of the page hostname. This is done so that cookies can be shared between subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for several URL substring alternatives until it fails. After this check, the cookie is removed.

      Session

      _hjUserAttributesHash

      User attributes sent via the Hotjar Identify API are cached for the duration of the session to know when an attribute has changed and needs to be updated.

      Session

      _hjCachedUserAttributes

      This cookie stores the user attributes that are sent via the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar feedback tool.

      Session

      _hjLocalStorageTest

      This cookie is used to check if the Hotjar monitoring script can use local storage. If possible, the value 1 is set in this cookie. The data stored in_hjLocalStorageTest does not expire, but is deleted almost immediately after creation.

      Less than 100ms

      _hjIncludedInPageviewSample

      Questo cookie è impostato per consentire a Hotjar di sapere se quel visitatore è incluso nel campionamento dei dati definito dal limite di visualizzazione di pagina del tuo sito.

      30 minutes

      _hjIncludedInSessionSample

      This cookie is set to allow Hotjar to know if that visitor is included in the data sampling defined by your site's page view limit.

      30 minutes

      _hjAbsoluteSessionInProgress

      This cookie is used to detect a user's first page view session. This is a True / False flag set by the cookie.

      30 minutes

      Cloudflare

      Cloudflare uses cookies to maximize network resources, manage traffic, and protect the webiste from malicious traffic.

      Name Descsription Duration

      __cfduid

      Cloudflare collects and anonymizes End User IP addresses using a one-way hash of certain values so they cannot be personally identified.

      30 days

      __cflb

      Allows Cloudflare to return an End User to the same Customer origin for a specific period of time (Customer-configured), which in turn allows the Customer origin to maintain an End User’s experience seamlessly (for example, keeping an End User’s items in a shopping cart while they continue to navigate around the website)

      24 hours

      __cf_bm

      Supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots. The cookie does not collect any personal data, and any information collected is subject to one-way encryption. This encrypted file contains Cloudflare’s proprietary bot score and helps manage incoming traffic that matches specific criteria.

      30 minutes

      __cf_ob_info

      Informs Cloudflare to fetch the requested resource from the Always Online cache on the designated port.

      365 days

      __cf_use_ob

      Informs Cloudflare to fetch the requested resource from the Always Online cache on the designated port.

      365 days

      __cfwaitingroom

      Is only used to track visitors that access a Waiting Room enabled host and path combination for a zone. The __cfwaitingroom cookie also provides time estimates for entering the application and serves visitors in the correct order. The __cfwaitingroom cookie also allows visitors to re-enter the application after leaving for a customer-specified amount of time without having to be put in the Waiting Room.

      24 days

    You can set your browser to inform you as soon as you receive a cookie or to deactivate cookies. This might mean that our Website may not function optimally.

    We give you the possibility to give your consent to the use of cookies when you first access the Website. If you, at a later point in time, wish to disable these cookies, you can follow the instructions below.

    Here we offer some specific information about cookies for the most commonly used browsers, and more specifically, how to disable these:

    Cookies and Internet Explorer, see: https://privacy.microsoft.com/en-us/privacy#maincookiessimilartechnologiesmodule

    Cookies and Firefox, see: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

    Cookies and Google Chrome, see: https://policies.google.com/technologies/managing?hl=en

    Cookies and Safari, see: https://www.apple.com/legal/privacy/en-ww/cookies/

    Cookies and Opera, see: https://help.opera.com/en/latest/web-preferences/

  4. Minors

    We insist on not processing any personal data of children under the age of 16, unless this is explicitly consented to by a parent or legal guardian. However, as it is hard to detect whether we are doing so, we strongly encourage you to inform us if you have reason to believe we process the personal data of a minor. We will delete this personal data instantly.

  5. Which parties have access to your personal data?

    Within Sentpaid, our employees, contractors, agents and directors have access to personal data, but only to the extent necessary to properly perform their individual tasks.

    Sentpaid only shares personal information with third parties if it is necessary to serve the applicable purpose as set out above. When a third party processes your personal data, this is only possible according to the instructions of Sentpaid. They therefore act as our data processor. In all cases, we will ensure that third parties with access to your personal information have implemented appropriate technical and organizational measures to maintain our intended level of privacy and security. We will conclude the necessary agreement with the data processor(s), whereby we include obligations to ensure that your personal data is only processed so that the data processor can fulfil his duty to provide services to us.

    Under these conditions, the following third parties will have access to your personal data:

    • Information regarding your use of our Website and other information received from cookies and similar technology is shared with web analytics, session recording, and online marketing services.
    • Hosting serviceproviders such as Cloudways and Blackblaze.
    • Vhosting solution srl is used to communicate with Users. This solution may process some data regarding Users’ email, full name, country, IP address, and any other personal data included in the communication via this solution.
    • Payment service providers such as PayPal.
    • Freelancers and Customers may get access to minimal amounts of data from one another in order to properly complete a delivery.
    • Amazon AWS may be used on certain data such as an email address or the uploaded file to store this securely.
    • Gmail is used in our communication with Users when they have provided their email address to us. Gmail may get access to your email address, full name, country, IP address, and any additional personal data included in our communication via email.
    • Mailchimp and/or Mailup may be used for sending newsletters and transactional emails. They may get access to the data relevant for this service such as your email address, full name, country, and IP address.

    In all other cases, your personal information will not be provided to third parties, unless required by law. Sentpaid will never sell your personal data.

  6. Security

    Your personal information is stored securely at all times. We value the protection of your privacy. We have taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We further ensure that personal data is only accessible to those specific persons who are authorized based on their function.

    In addition, we have implemented measures to guarantee your safe visit to and use of our Website. This way we prevent misuse of your data. These measures include computer security and protected files and facilities. Your connection to our Website is safe through activation of Secure Socket Layer (SSL). Our hosting provider maintains firewalls. Finally, we use strong encryption on any passwords stored with us.

    Sentpaid has taken the necessary technical and organizational measures to prevent, identify, report and deal with data protection breaches. However, in the event that a data breach occurs, Sentpaid will, without undue delay and where possible, not later than 72 hours after being notified, report the breach of personal data to the Italian Data Protection Authority.

  7. Your rights

    You have the right to view, correct, restrict or delete your personal data that we have stored, you also have the right to the portability of your data. You can ask us to not send marketing communications and not to use your personal data for direct marketing purposes. You can opt out of receiving email newsletters and other marketing communications by following the opt-out instructions provided to you in those emails.

    You may withdraw your previously granted permission to process your personal data or to object to the processing of your personal data at any time.

    Finally, you have the right to have a file sent to you with details of which of your personal data we have stored. You can send us a request to receive such a file in writing. Every request is subject to applicable law, which means that we may have to store the personal information.

    We also want to inform you and remind you that you can file a formal complaint with the Italian Data Protection Authority if you believe your privacy rights have been violated.

    If you object to the use of your personal data by Sentpaid, you want your personal data to be forgotten, to withdraw your previously given permission to process your personal data, or if you have another request regarding your personal data information, you can request it here at any time:

You have the right to view, correct, restrict or delete your personal data that we have stored, you also have the right to the portability of your data. You can ask us to not send marketing communications and not to use your personal data for direct marketing purposes. You can opt out of receiving email newsletters and other marketing communications by following the opt-out instructions provided to you in those emails.

You may withdraw your previously granted permission to process your personal data or to object to the processing of your personal data at any time.

Finally, you have the right to have a file sent to you with details of which of your personal data we have stored. You can send us a request to receive such a file in writing. Every request is subject to applicable law, which means that we may have to store the personal information.

We also want to inform you and remind you that you can file a formal complaint with the Italian Data Protection Authority if you believe your privacy rights have been violated.

If you object to the use of your personal data by Sentpaid, you want your personal data to be forgotten, to withdraw your previously given permission to process your personal data, or if you have another request regarding your personal data information, you can request it here at any time:

Sentpaid

External Links

Our Website may display links to other websites. Unless these other websites are affiliated with Sentpaid, we are not responsible for the privacy policies that these other websites use, nor for its content and security. We advise you to inform yourself by reading the privacy policies on these websites.

Questions or comments?

If you still have questions after reading this Privacy Policy or if you have suggestions or comments about its content, you can always contact us via: [email protected]

Please let us know if, for any reason, you believe we have not adhered to the principles in this Privacy Policy. We will do our best to promptly make corrections.